Towards Sustainable Design for Maturity Measurement Marketplace
Abstract
In this research-in-progress paper, we propose a solution in form of an IT artefact to address both theoretical and practical challenges faced by maturity model designers. We identify and list out the existing challenges & criticisms of maturity models research through an extensive literature review, followed by semi-structured interviews with four maturity model designers. We also explore different motivations of building a maturity model, and using them further scope the boundaries of our solution.
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References
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31
Science Research, Springer Berlin Heidelberg, 2011, Pp. 176-191.
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[31] D. Maheshwari And M. Janssen, "Measurement And Benchmarking Foundations: Providing Support To Organizations In Their Development And Growth Using Dashboards", Government Information Quarterly, 30 (2013), Pp. S83-S93.
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[33] T. Mettler And P. Rohner, Situational Maturity Models As Instrumental Artifacts For Organizational Design, Proceedings Of The 4th International Conference On Design Science Research In Information Systems And Technology, Acm, 2009, Pp. 22.
[34] M. P. W. Mullaly, "If Maturity Is The Answer, Then Exactly What Was The Question?", International Journal Of Managing Projects In Business, 7 (2014), Pp. 169-185.
[35] R. L. Nolan And C. F. Gibson, Managing The Four Stages Of Edp Growth, Harvard Business Review January–February 1974, 1974.
[36] M. Paulk, B. Curtis, M. Chrissis And C. Weber, "Capability Maturity Model, Version 1.1", Ieee Software, 10 (1993), Pp. 18-27.
[37] M. C. Paulk, "Surviving The Quagmire Of Process Models, Integrated Models, And Standards", (2004).
[38] L. B. Petersen, R. Person And C. Nash, Connect: How To Use Data And Experience Marketing To Create Lifetime Customers, John Wiley & Sons, 2014.
[39] J. Pöppelbuß, B. Niehaves, A. Simons And J. Becker, "Maturity Models In Information Systems Research: Literature Search And Analysis", Communications Of The Association For Information Systems, 29 (2011), Pp. 505-532.
[40] J. Pöppelbuß And M. Röglinger, What Makes A Useful Maturity Model? A Framework Of General Design Principles For Maturity Models And Its Demonstration In Business Process Management, Ecis 2011 Proceedings.Paper 28, 2011.
[41] D. Raber, F. Wortmann And R. Winter, "Towards The Measurement Of Business Intelligence Maturity", Ecis 2013 Completed Research. Paper 95. (2013).
[42] M. Rosemann And I. Vessey, "Toward Improving The Relevance Of Information Systems Research To Practice: The Role Of Applicability Checks", Mis Quarterly (2008), Pp. 1-22.
[43] T. Schoenherr, L. M. Ellram And W. L. Tate, "A Note On The Use Of Survey Research Firms To Enable Empirical Data Collection", Journal Of Business Logistics, 36 (2015), Pp. 288-300.
[44] H. Solli-Sæther And P. Gottschalk, "The Modeling Process For Stage Models", Journal Of Organizational Computing And Electronic Commerce, 20 (2010), Pp. 279–293.
[45] K. S. Staykova And J. Damsgaard, A Typology Of Multi-Sided Platforms: The Core And The Periphery, Ecis 2015 Completed Research Papers. Paper 174., 2015.
[46] Z. Thompson And P. Booth, Social Media Within Business: Furthering The Maturity Model, Proceedings Of The 2nd European Conference On Social Media 2015: Ecsm 2015, Academic Conferences Limited, 2015, Pp. 445.
[47] V. Vaishnavi And W. Kuechler, ""Design Science Research In Information Systems". January 20, 2004, Last Updated October 23rd, 2013", Url: Http://Www. Desrist. Org/Design-Researchin-Information-Systems (2004).
[48] A. H. Van De Ven, Engaged Scholarship: A Guide For Organizational And Social Research, Oup Oxford, 2007.
[49] A. Van Looy, An Experiment For Measuring Business Process Maturity With Different Maturity Models, Twenty-Third European Conference On Information Systems (Ecis 2015), Ais Electronic Library (Aisel), 2015, Pp. 1-12.
[50] A. B. Van Looy, Manupoels, Geertsnoeck, Monique, "Choosing The Right Business Process Maturity Model", Information & Management, 50 (2013), Pp. 466-488.
[51] D. Weiss, Jonaszarnekow, Rüdigerand Schroedl, Holger, "Towards A Consumer Cloud Computing Maturity Model - Proposition Of Development Guidelines, Maturity Domains And Maturity Levels", Pacis 2013 Proceedings. Paper 211 (2013).
[52] R. Wendler, "The Maturity Of Maturity Model Research: A Systematic Mapping Study", Information And Software Technology, 54 (2012), Pp. 1317-1339.
[53] G. Westerman, M. Tannou, D. Bonnet, P. Ferraris And A. Mcafee, Digital Transformation - The Digital
32
Advantage: How Digital Leaders Outperform Their Peers In Every Industry, 2012.
[54] T. Winkler, J. Wulf And W. Brenner, "Selfsurvey: A Prediction-Based Decision Support Platform For Survey Research", Twenty-Third European Conference On Information Systems (Ecis), Münster, Germany, 2015 (2015).
[55] S. Xie, M. Helfert, A. Lugmayr, R. Heimgärtner And A. Holzinger, Influence Of Organizational Culture And Communication On The Successful Implementation Of Information Technology In Hospitals, International Conference On Cross-Cultural Design, Springer, 2013, Pp. 165-174.
[2] K. V. Andersen And H. Z. Henriksen, "EGovernment Maturity Models: Extension Of The Layne And Lee Model ", Government Information Quarterly, 23 (2006), Pp. 236-248.
[3] A. Back, Christopher, "Assessing Degrees Of Web2.0-Ness For Websites: Model And Results For Product Websites In The Pharmaceutical Industry", Bled 2011 Proceedings. Paper 48 (2011).
30
[4] R. L. Baskerville And M. D. Myers, "Fashion Waves In Information Systems Research And Practice", Management Information Systems Quarterly, 33 (2009), Pp. 647-662.
[5] J. Bates, Is Your Company Healthy? Diagnose With The Data Analytics Maturity Model | Adobe, @Adobemktgcloud, Http://Myanalyticsscore.Com/, 2014.
[6] J. Becker, R. Knackstedt And J. Poeppelbuss, "Developing Maturity Models For It Management – A Procedure Model And Its Application", Business & Information Systems Engineering, 1 (2011), Pp. 213222.
[7] J. Becker, R. Knackstedt And J. Pöppelbuß, "Developing Maturity Models For It Management", Business & Information Systems Engineering, 1 (2009), Pp. 213-222.
[8] J. Becker, B. Niehaves, J. Poeppelbuss And A. Simons, Maturity Models In Is Research, European Conference On Information Systems (Ecis) 2010 Proceedings, Paper 42, 2010.
[9] I. Benbasat And R. W. Zmud, "Empirical Research In Information Systems: The Practice Of Relevance", Mis Quarterly (1999), Pp. 3-16.
[10] R. C. Camp, Benchmarking: The Search For Industry Best Practices That Lead To Superior Performance, Benchmarking: The Search For Industry Best Practices That Lead To Superior Performance, Asqc/Quality Resources, 1989.
[11] T. Y. Choi And Z. Wu, "Triads In Supply Networks: Theorizing Buyer–Supplier–Supplier Relationships", Journal Of Supply Chain Management, 45 (2009), Pp. 8-25.
[12] A. K. Cleven, R. Winter, F. Wortmann And T. Mettler, "Process Management In Hospitals: An Empirically Grounded Maturity Model", Business Research, 7 (2014), Pp. 191-216.
[13] P. T. Cmmi Cmmi For Development, Version 1.3 (Cmu/Sei-2010-Tr-033). Software Engineering Institute, Carnegie Mellon University, 2010. Http://Resources.Sei.Cmu.Edu/Library/AssetView.Cfm?Assetid=9661 (Retrieved On 16th Novemeber 2014), Software Engineering Institute, 2010.
[14] J. Damsgaard And R. Scheepers, "Managing The Crises In Intranet Implementation: A Stage Model", Information Systems Journal, 10 (1999), Pp. 131-149.
[15] T. Davenport, H And J. Harris, G., Competing On Analytics: The New Science Of Winning, Harvard Business Press, 2007.
[16] T. De Bruin, R. Freeze, U. Kaulkarni, M. Rosemann, B. Campbell, J. Underwood And D. Bunker,
Understanding The Main Phases Of Developing A Maturity Assessment Model, Australasian Chapter Of The Association For Information Systems, 2005.
[17] T. De Bruin, Michaelbartmann, Drajola, Fkallinikos, Javison, Dwinter, Rein-Dor, Pbecker, Jbodendorf, Fweinhardt, C, "Towards A Business Process Management Maturity Model", Australasian Chapter Of The Association For Information Systems (2005).
[18] Delloitte And Mit-Sloan, "Mit Smr's Social Business Interactive Tool 2014", (2015).
[19] A. Duane And P. O’reilly, Social Media Adoption: Stages Of Growth, Paths Of Evolution And Dominant Problems, Proceedings Of The 2nd European Conference On Social Media 2015: Ecsm 2015, Academic Conferences Limited, 2015, Pp. 130.
[20] A. Duane And P. Oreilly, A Conceptual Stages Of Growth Model For Managing An Organization's Social Media Business Profile (Smbp), International Conference On Information Systems (Icis) 2012 Proceedings, 2012.
[21] S. Hamel, The Web Analytics Maturity Model, A Strategic Approach Based On Business Maturity And Critical Success Factors. Last Consulted January, Https://Digitalanalyticsmaturity.Org/, 2009, Pp. 2012.
[22] A. R. Hevner, S. T. March, J. Park And S. Ram, "Design Science In Information Systems Research", Mis Quarterly, 28 (2004), Pp. 75-105.
[23] Himss-Analytics, Delta Powered - Analytics Maturity Suite, Http://App.Himssanalytics.Org/Emram/Delta.Aspx#Dp aa, 2015.
[24] R. Houlind, Hvis Det Handler Om Mig, S㥠Kã¸Ber Jeg!, Omnichannel Institute, Http://Omnichannelmarketing.Dk/, 2015.
[25] H. Karkkainen, J. Jussila And J. Lyytikkä, Towards Maturity Modeling Approach For Social Media Adoption In Innovation, 4th Ispim Innovation Symposium, Wellington, New Zealand, 2011.
[26] J. L. King And K. L. Kraemer, "Evolution And Organizational Information Systems: An Assessment Of Nolan's Stage Model", Commun. Acm, 27 (1984), Pp. 466-475.
[27] W. King And T. Teo, "Integration Between Business Planning And Information Systems Planning: Validating A Stage Hypothesis", Decision Sciences, 28 (1997), Pp. 279-308.
[28] G. Lahrmann, F. Marx, T. Mettler, R. Winter And F. Wortmann, Inductive Design Of Maturity Models: Applying The Rasch Algorithm For Design Science Research, Service-Oriented Perspectives In Design
31
Science Research, Springer Berlin Heidelberg, 2011, Pp. 176-191.
[29] L. A. Lasrado, R. Vatrapu And K. N. Andersen, Maturity Models Development In Is Research: A Literature Review, Iris Selected Papers Of The Information Systems Research Seminar In Scandinavia 2015.Paper 6, 2015.
[30] D. Madsen And K. Slåtten, "The Role Of The Management Fashion Arena In The Cross-National Diffusion Of Management Concepts: The Case Of The Balanced Scorecard In The Scandinavian Countries", Administrative Sciences, 3 (2013), Pp. 110-142.
[31] D. Maheshwari And M. Janssen, "Measurement And Benchmarking Foundations: Providing Support To Organizations In Their Development And Growth Using Dashboards", Government Information Quarterly, 30 (2013), Pp. S83-S93.
[32] T. Mettler, "A Design Science Research Perspective On Maturity Models In Information Systems", Universität St. Gallen, St. Gallen, Switzerland, Technical Report Be Iwi/Hne/03 (2009).
[33] T. Mettler And P. Rohner, Situational Maturity Models As Instrumental Artifacts For Organizational Design, Proceedings Of The 4th International Conference On Design Science Research In Information Systems And Technology, Acm, 2009, Pp. 22.
[34] M. P. W. Mullaly, "If Maturity Is The Answer, Then Exactly What Was The Question?", International Journal Of Managing Projects In Business, 7 (2014), Pp. 169-185.
[35] R. L. Nolan And C. F. Gibson, Managing The Four Stages Of Edp Growth, Harvard Business Review January–February 1974, 1974.
[36] M. Paulk, B. Curtis, M. Chrissis And C. Weber, "Capability Maturity Model, Version 1.1", Ieee Software, 10 (1993), Pp. 18-27.
[37] M. C. Paulk, "Surviving The Quagmire Of Process Models, Integrated Models, And Standards", (2004).
[38] L. B. Petersen, R. Person And C. Nash, Connect: How To Use Data And Experience Marketing To Create Lifetime Customers, John Wiley & Sons, 2014.
[39] J. Pöppelbuß, B. Niehaves, A. Simons And J. Becker, "Maturity Models In Information Systems Research: Literature Search And Analysis", Communications Of The Association For Information Systems, 29 (2011), Pp. 505-532.
[40] J. Pöppelbuß And M. Röglinger, What Makes A Useful Maturity Model? A Framework Of General Design Principles For Maturity Models And Its Demonstration In Business Process Management, Ecis 2011 Proceedings.Paper 28, 2011.
[41] D. Raber, F. Wortmann And R. Winter, "Towards The Measurement Of Business Intelligence Maturity", Ecis 2013 Completed Research. Paper 95. (2013).
[42] M. Rosemann And I. Vessey, "Toward Improving The Relevance Of Information Systems Research To Practice: The Role Of Applicability Checks", Mis Quarterly (2008), Pp. 1-22.
[43] T. Schoenherr, L. M. Ellram And W. L. Tate, "A Note On The Use Of Survey Research Firms To Enable Empirical Data Collection", Journal Of Business Logistics, 36 (2015), Pp. 288-300.
[44] H. Solli-Sæther And P. Gottschalk, "The Modeling Process For Stage Models", Journal Of Organizational Computing And Electronic Commerce, 20 (2010), Pp. 279–293.
[45] K. S. Staykova And J. Damsgaard, A Typology Of Multi-Sided Platforms: The Core And The Periphery, Ecis 2015 Completed Research Papers. Paper 174., 2015.
[46] Z. Thompson And P. Booth, Social Media Within Business: Furthering The Maturity Model, Proceedings Of The 2nd European Conference On Social Media 2015: Ecsm 2015, Academic Conferences Limited, 2015, Pp. 445.
[47] V. Vaishnavi And W. Kuechler, ""Design Science Research In Information Systems". January 20, 2004, Last Updated October 23rd, 2013", Url: Http://Www. Desrist. Org/Design-Researchin-Information-Systems (2004).
[48] A. H. Van De Ven, Engaged Scholarship: A Guide For Organizational And Social Research, Oup Oxford, 2007.
[49] A. Van Looy, An Experiment For Measuring Business Process Maturity With Different Maturity Models, Twenty-Third European Conference On Information Systems (Ecis 2015), Ais Electronic Library (Aisel), 2015, Pp. 1-12.
[50] A. B. Van Looy, Manupoels, Geertsnoeck, Monique, "Choosing The Right Business Process Maturity Model", Information & Management, 50 (2013), Pp. 466-488.
[51] D. Weiss, Jonaszarnekow, Rüdigerand Schroedl, Holger, "Towards A Consumer Cloud Computing Maturity Model - Proposition Of Development Guidelines, Maturity Domains And Maturity Levels", Pacis 2013 Proceedings. Paper 211 (2013).
[52] R. Wendler, "The Maturity Of Maturity Model Research: A Systematic Mapping Study", Information And Software Technology, 54 (2012), Pp. 1317-1339.
[53] G. Westerman, M. Tannou, D. Bonnet, P. Ferraris And A. Mcafee, Digital Transformation - The Digital
32
Advantage: How Digital Leaders Outperform Their Peers In Every Industry, 2012.
[54] T. Winkler, J. Wulf And W. Brenner, "Selfsurvey: A Prediction-Based Decision Support Platform For Survey Research", Twenty-Third European Conference On Information Systems (Ecis), Münster, Germany, 2015 (2015).
[55] S. Xie, M. Helfert, A. Lugmayr, R. Heimgärtner And A. Holzinger, Influence Of Organizational Culture And Communication On The Successful Implementation Of Information Technology In Hospitals, International Conference On Cross-Cultural Design, Springer, 2013, Pp. 165-174.
Published
2017-06-29
How to Cite
LASRADO, Lester et al.
Towards Sustainable Design for Maturity Measurement Marketplace.
International SERIES on Information Systems and Management in Creative eMedia (CreMedia), [S.l.], n. 2016/2, p. 25-33, june 2017.
ISSN 2341-5576.
Available at: <https://www.ambientmediaassociation.org/Journal/index.php/series/article/view/244>. Date accessed: 03 dec. 2023.
Section
Articles
Keywords
Maturity model, Benchmarking, Design science
(c) International Ambient Media Association (iAMEA) [Copyright and License Transfer Agreement]
