Knowledge Management in Higher Education Institutions- With Special Reference to Universities in India
Abstract
Knowledge management (KM) is the collection of processes that govern the creation, dissemination, and utilization of knowledge. KM has been around for a very long time in several forms. KM is the set of processes that seeks to change the present pattern of knowledge processing to enhance the capacity and potential of the learners. Universities and Higher Education Institutions (HEI) today needs to emphasis a lot on the development of the tools and techniques of KM. It is a wide subject which not only includes the management practices but also involves philosophy, communication and information technology. Some of the well known Institutes in India have demonstrated how the concept of KM transforms the universities and institutes status with continuous improvements. This chapter is an inactive to understand the various dimensions of KM and how they differ in case of different universities and educational institutes in India. The chapter also highlights the interdisciplinary aspects of KM and investigates the scope of effective implementation of KM strategies in universities and HEI.
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References
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Davenport, T. H. (1994). Saving IT's Soul: Human Centered Information Management. Harvard Business Review, 72(2), pp. 119-131.
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Hildreth, P., Kimble, C. and Wright, P. (2000). Communities of Practice in the Distributed International Environment. Journal of Knowledge Management, 4(1), pp. 7-37.
Johnson, T.H. and Kaplan, R.S. (1987). Relevance Lost: The Rise and Fall of Management Accounting. Boston MA: Harvard Business School.
Joseph, M.F. (2001). Key Issues in Knowledge Management- Knowledge and Innovation. Journal of the Knowledge Management Consortium International, 1(3), pp. 8-38.
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Kumar, A. and Kumar, A. (2005). IT Based Knowledge Management for Institutions of Higher Education- A Need. University News, 43(30), pp. 4-9.
Leornard-Barton, D. L. (1995). Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation. Boston, MA: Harvard Business School Press.
Liautaud, B. and Hammond M. (2001). eBusiness Intelligence: Turning Information into Knowledge into Profit. New York: McGraw-Hill.
Martin, W. (1999). New Directions in Education for LIS - Knowledge Management Programs at RMIT. Journal of Education for Library & Information Science, 40(3), pp. 142-150.
McElroy, M. (2003). The New Knowledge Management: Complexity, Learning, and Sustainable Innovation. Chichester: Butterworth-Heinemann.
Metaxiotis, K. and Psarros, J. (2003). Applying KM in Higher Education: The Creation of a Learning Organization. Journal of Information and Knowledge Management, 2(4), pp. 353-359.
Milam, J. (2001). Knowledge Management (KM): A Revolution Waiting for IR AIR 2001 Forum Paper. Retrieved from: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.113.9866&rep=rep1&type=pdf (accessed: the 21st February, 2016).
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Petrides, L.A. and Nguyen, L. (2006). Knowledge Management Trends: Challenges and Opportunities for Educational Institutions. In A. Metcafle (Ed.), Knowledge Management and Higher Education. Hershey, PA: Information Science Publishing, pp. 21-33.
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Takeuchi, H. (2001). Towards a Universal Management Concept of Knowledge. In I. Nonaka and D. Teece (Eds.), Managing Industrial Knowledge: Creation, Transfer and Utilization. London: Sage, pp. 315-329.
Tiwana, A. (2002). The Knowledge Management Toolkit. New York: Prentice Hall.
Townley, C. T. (2003). Will the Academy Learn to Manage Knowledge. Educause Quarterly, 2, pp. 8-11.
Wiig, K.M. (1997). Knowledge Managemant: Where Did It Come From and Where It Will Go?, Expert With Systems With Applications, 13(1), pp. 1-14.
Yeh, Y.M.C. (2005). The Implementation of Knowledge management system in Taiwan’s Higher Education. Journal of College Teaching and Learning, 2(9), 1-8.
Zollo, M. and S. G. Winter (2002). Deliberate Learning and the Evolution of Dynamic Capabilities. Organization Science, 13(3), pp . 339-353.
Akgun, A.E., Lynn, G.S. and Byrne, J.C. (2003). Organizational Learning: A Socio Cognitive Framework. Human Relations, 56(7), pp. 839–868.
Ashish, A. (2006). IT Based KM in Indian Higher Education System: Addressing Quality Concerns and Setting the Priorities Right. Retrieved from: http://www.tlainc.com/articl118.htm (accessed: the 21st February, 2016).
Awad, E.M. and Ghaziri, H.M. (2004). Knowledge Management. London: Prentice Hall.
Bassi, L.J. (1997). Harnessing the Power of Intellectual Capital. Training & Development, 51(12), pp. 25-30.
Bernbom, G. (1999). Institution-wide Information Management and Its Assessment. In R. Katz, R. and J. Rudy (Eds.), Information Technology in Higher Education: Assessing its Impact and Planning for the Future, pp. 71-83.
Bimbaum, R. (2000). Management Fads in Higher Education: Where they come from, what they do and why they fail?. San Francisco: Josey-Bass Publishers.
Bontis, N. (1999). Managing Organizational Knowledge by Diagnosing Intellectual Capital: Framing and Advancing the State of the Field. International Journal of Technology Management, 58(5-8), pp. 433-462.
Brelade, S. & Harman, C. (2000). Using Human Resource Management to put Knowledge to Work. Knowledge Management Review, 3(1), pp. 26–29.
Brown, J.S. and Duguid, P. (2000). The Social Life of Information. Boston, MA: Harvard Business School Press.
Carlucci, D. and Schiuma, G. (2006). Knowledge Value Spiral: Linking Knowledge Assets to Company Performance. Knowledge and Process Management, 13(1), pp. 35-46.
Chan, I. and Chau, P. Y. K. (2005). Why Knowledge Management Fails: Lessons from a Case Study. In M. E. Jennex (Ed.), Case Studies in Knowledge Management. Hershey, PA: Idea Group, 279-288.
Chong, C.W., Holden, T., Wilhelmij, P. and Schmidt, R. A. (2000), Where does knowledge management add value?, Journal of Intellectual Capital, 1( 4), pp. 366-380.
Cole, R. (1998). Introduction. California Management Review, 403(3), pp. 15-21.
Cross, R. and Baird, L. (2000). Technology is not Enough: Improving Performance by Building Organizational Memory. Sloan Management Review, 41(3), pp. 69–79.
Davenport, T. H. (1994). Saving IT's Soul: Human Centered Information Management. Harvard Business Review, 72(2), pp. 119-131.
Davenport, T. H. and Prusak, L. (2000). Working Knowledge. Boston, MA: Harvard Business School Press.
Davenport, T.H. and Prusak, L. (1998). Working Knowledge: Managing What Organization Knows. Boston, MA: Harvard Business School Press.
Edvinsson, L. and Malone, M.S. (1997). Intellectual Capital: The Proven Way to Establish Your Company’s Hidden Real Value By Measuring its Hidden Value. London: Piatkus.
Eisenhardt, K. (1989). Making Fast Strategic Decisions in High-Velocity Environments. Academy of Management Journal, 32(3), pp. 543-576.
Firestone, M. J. (2003). The New Knowledge Management: A Paradigm and its Problems. New York: Alexandria Press.
Hansen, M.T., Nohria, N. and Tierney, T. (1999). What’s Your Strategy for Managing Knowledge?, Harvard Business Review, 77(2), pp. 106–116.
Hildreth, P., Kimble, C. and Wright, P. (2000). Communities of Practice in the Distributed International Environment. Journal of Knowledge Management, 4(1), pp. 7-37.
Johnson, T.H. and Kaplan, R.S. (1987). Relevance Lost: The Rise and Fall of Management Accounting. Boston MA: Harvard Business School.
Joseph, M.F. (2001). Key Issues in Knowledge Management- Knowledge and Innovation. Journal of the Knowledge Management Consortium International, 1(3), pp. 8-38.
Kaplan, R.S. and Norton, D. P. (2004). Measuring the Strategic Readiness of Intangible Assets. Harvard Business Review, February, pp. 52-63.
Kidwell, J.J., Vander Linder, K.M., and Johnson, S.L. (2004). Applying Corporate Knowledge Management Practices in Higher Education. Educause Quarterly, 4, pp. 28-33.
Kim, Y. and Street, W.N. (2004). An Intelligent Recommendation System for Customer Targeting: A Data Mining Approach. Decision Support Systems, 37(2), pp. 215–228.
King, W.R. (2005). Communications and Information Processing as a Critical Success Factor in the Effective Knowledge Organization. International Journal of Business Information Systems, 1(1/2), pp. 31-52.
King, W.R., Marks, P. and McCoy, S. (2002). The Most Important Issues in Knowledge Management. Communications of the ACM, 45(9), pp. 93–97.
Koenig, M.E.D. (2012). What is KM? Knowledge Management Explained. Retrieved from: http://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-Management-Explained-82405.aspx (accessed: the 21st February, 2016).
Kok, A. (2007). Intellectual Capital Management as Part of Knowledge management Initiatives at Institutions of Higher Learning. The Electronic Journal of Knowledge Management, 5(2), pp. 181- 192.
Kumar, A. and Kumar, A. (2005). IT Based Knowledge Management for Institutions of Higher Education- A Need. University News, 43(30), pp. 4-9.
Leornard-Barton, D. L. (1995). Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation. Boston, MA: Harvard Business School Press.
Liautaud, B. and Hammond M. (2001). eBusiness Intelligence: Turning Information into Knowledge into Profit. New York: McGraw-Hill.
Martin, W. (1999). New Directions in Education for LIS - Knowledge Management Programs at RMIT. Journal of Education for Library & Information Science, 40(3), pp. 142-150.
McElroy, M. (2003). The New Knowledge Management: Complexity, Learning, and Sustainable Innovation. Chichester: Butterworth-Heinemann.
Metaxiotis, K. and Psarros, J. (2003). Applying KM in Higher Education: The Creation of a Learning Organization. Journal of Information and Knowledge Management, 2(4), pp. 353-359.
Milam, J. (2001). Knowledge Management (KM): A Revolution Waiting for IR AIR 2001 Forum Paper. Retrieved from: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.113.9866&rep=rep1&type=pdf (accessed: the 21st February, 2016).
Mouritsen, J. (2004). Measuring and Intervening: How Do We Theorise Intellectual Capital Management?. Journal of Intellectual Capital, 5(2), pp. 257-267.
Nagad, W. and Amin, G. (2006). Higher Education in Sudan and Knowledge Management Applications. IEEE 0-7803-9521-2/06, pp. 60-65.
Nahapiet .J. and Ghosal, S. (1998). Social Capital, Intellectual Capital, and the Organizational Advantage. The Academy of Management Review, 23(2), pp. 242-266.
National Assessment and Accreditation Council (NAAC) (2016). Manual for Self Study Report 2014. Retrieved from: www.naac.gov.in (accessed: the 21st February, 2016).
National Knowledge Network (NKN) (2016). Home. Retrieved from: www.nkn.in.2016 (accessed: the 21st February, 2016).
Oblinger, D.G. and Rush, S.C. (1997). The Learning Revolution: The Challenge of Information Technology in the Academy. Boston: Anker Publishing Company, pp. 23-89.
Ostro, N. (1997). The Corporate Brain. Chief Executive, 12(3), pp. 58-62.
Petrides, L.A. and Nguyen, L. (2006). Knowledge Management Trends: Challenges and Opportunities for Educational Institutions. In A. Metcafle (Ed.), Knowledge Management and Higher Education. Hershey, PA: Information Science Publishing, pp. 21-33.
Rahimi, A. (2012). Knowledge Management and Competitive Advantage. Information and Knowledge Management, 2(7), pp. 37-43.
Ranjan, J. and Khalil, S. (2007). Application of Knowledge Management in Management Education: A Conceptual Framework. Retrieved from: http://jatit.org/volumes/research-papers/Vol3No3/3vol3no3.pdf (accessed: the 21st February, 2016).
Roos, J., Roos, G., Dragonetti, N. C. and Edvinsson, L. (1997). Intellectual Capital: Navigating the New Business Landscape. London: Macmillan Press.
Rowley, J. (2000). From Learning Organization to Knowledge Entrepreneur. Journal of Knowledge Management, 4(1), pp. 7-15.
Sallis, E. and Jones, G. (2002). Knowledge Management in Education. London: Kogan Page. p. 14.
Serban, A. and Luan, J. (2002) (Eds.). Knowledge Management: Building a Competitive Advantage in Higher Education: New Directions for Institutional Research. San Francisco: Jossey-Bass.
Skyrme, D.J. and Amidon, D. M. (1998). New Measures of Success. The Journal of Business of Strategy, 19(1), pp. 20-24.
Stewart, A. C., and Carpenter-Hubin, J. (2001). The Balanced Scorecard: Beyond Reports and Rankings. Planning for Higher Education, 29(2), pp. 37-42.
Sveiby, K.E. (2001). The New Organisational Wealth: Managing and Measuring Knowledge-Based Assets. San Francisco, CA: BarrettKohler
Tajuddin, M. (2008). Knowledge Management of Educational. Architecture and Architectural Heritage in a Democratic Society. Kuala Lumpur: University Technology Malaysia.
Takeuchi, H. (2001). Towards a Universal Management Concept of Knowledge. In I. Nonaka and D. Teece (Eds.), Managing Industrial Knowledge: Creation, Transfer and Utilization. London: Sage, pp. 315-329.
Tiwana, A. (2002). The Knowledge Management Toolkit. New York: Prentice Hall.
Townley, C. T. (2003). Will the Academy Learn to Manage Knowledge. Educause Quarterly, 2, pp. 8-11.
Wiig, K.M. (1997). Knowledge Managemant: Where Did It Come From and Where It Will Go?, Expert With Systems With Applications, 13(1), pp. 1-14.
Yeh, Y.M.C. (2005). The Implementation of Knowledge management system in Taiwan’s Higher Education. Journal of College Teaching and Learning, 2(9), 1-8.
Zollo, M. and S. G. Winter (2002). Deliberate Learning and the Evolution of Dynamic Capabilities. Organization Science, 13(3), pp . 339-353.
Published
2017-12-15
How to Cite
SHARMA, Anukrati; HASSAN, Azizul; RISHI, O. P..
Knowledge Management in Higher Education Institutions- With Special Reference to Universities in India.
International SERIES on Information Systems and Management in Creative eMedia (CreMedia), [S.l.], n. 2017/1, p. 115-134, dec. 2017.
ISSN 2341-5576.
Available at: <https://www.ambientmediaassociation.org/Journal/index.php/series/article/view/261>. Date accessed: 03 dec. 2023.
Section
Articles
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